When co-managed IT is the answer
The internal team knows the business but cannot cover everything: holidays and ticket peaks, a project that stalls the routine, a specific cloud or security specialism, or documentation that never gets finished. That is exactly where CGT steps in.
Split responsibilities with no grey zones
Before operating, we record who does what. That avoids the classic problem of two teams looking after the same environment.
- Responsibility matrix by area and system
- Escalation flow agreed with the internal team
- Shared access and documentation
- Periodic reviews of what is working
Capacity that follows the company
Scope can grow during a migration and return to its usual level afterwards. The review is made with the internal team, not imposed by a fixed package.
The same operating base as managed IT
Automated 24/7 monitoring of included systems, human support Monday through Friday 8:00 a.m. to 6:00 p.m. (São Paulo time), in English, Spanish and Portuguese, and the whole operation documented.
