Support that understands context
We work in English, Spanish and Portuguese and document the work so every request has continuity, even when the person handling it changes.
- Service desk and remote management
- User onboarding, access changes and offboarding
- Inventory and operational documentation
- Vendor coordination
A preventive routine, not just tickets
Handling only what breaks leaves the operation at the mercy of improvisation. CGT keeps a routine of checks, updates and access reviews across the systems included in scope, so problems surface before impact.
Monitoring is not 24/7 human support
Included systems are monitored automatically 24 hours a day, seven days a week. Human support runs Monday through Friday, 8:00 a.m. to 6:00 p.m., São Paulo time. We do not sell round-the-clock human standby: if your operation needs extended coverage, it is assessed and defined in the proposal.
Who this fits
Companies with no IT team of their own, or with one overloaded person juggling support, vendors and projects. If you already have a structured team and only need reinforcement, co-managed IT is the right model.
