Two operating models
In managed IT, CGT takes over the operation: requests, environment, access and preventive routine. In co-managed IT, the internal team stays in charge and CGT steps in where capacity, expertise or process is missing. The model is chosen during the assessment and can change as the company grows.
What is always included
Whichever model you choose, the operation runs on the same working base.
- Automated 24/7 monitoring of included systems
- Human support in English, Spanish and Portuguese
- Environment documentation and inventory
- Scope and responsibilities agreed in writing
Coverage and limits, no fine print
Service is remote — we do not make on-site visits. Human support runs Monday through Friday, 8:00 a.m. to 6:00 p.m., São Paulo time; monitoring of included systems is automated and continuous. Extended coverage is assessed case by case and recorded in the proposal.